Preface

Engagement and Trust

Understanding Performance

  1. There's another level - catching a glimpse
  2. TRM is for people who are ready
  3. Creating a performance environment
  4. Our specific goal for creating TRM
  5. TRM's approach
  6. Moving to the next level
  7. The next level is defined by activation
  8. The basic building block for activation is - the responsibility
  9. Responsibilities are made from three essential elements
  10. Responsibilities cascade through mission chains
  11. The Responsibility Matrix is a comprehensive activation flow chart

The Contributor Role

  1. Intro - Alex's Story
  2. We are all Contributors
  3. Create your activation environment
  4. The four stages of value-add
  5. Get started with an inventory of your responsibilities
  6. Next, have a conversation - maybe several
  7. Form your strategy
  8. Execute your strategy
  9. Sometimes, you need to say 'no'
  10. How to address a difficult environment

The Lead Role

  1. Intro - Amy's Story
  2. Becoming a Lead
  3. Leads activate by delegating
  4. Delegate rests on three essential elements
  5. Responsibility Agreements are the path to transparency
  6. Leaders monitor the responsibilities that are supporting their success
  7. Leading the team

The Executive Role

  1. Intro - Jordan's Story
  2. Scaling performance beyond 1:1 relationships
  3. Culture is a shared understanding
  4. Use TRM to activate culture
  5. Activate your organization
    1. Executives are increasingly distant from where the work occurs
    2. The role of Culture
    3. Values, virtues, and consistency
  6. Governing
    1. Establishing performance structures
    2. Monitoring outcomes
    3. Managing risk
  7. Transparency
    1. Creating alignment by publishing the Responsibility Matrix
    2. Creating accountability by publishing Key Results
  8. Recruiting and rewarding talent

The Appendices

  1. Activating strategic internal audits
  2. Activating consulting solutions